Payment Policy

Accepted Payment Methods

At Cottage Seeds, we accept the following secure payment methods:

• PayPal
• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards

PayPal Payments

When choosing PayPal as your payment method:

• You will be securely redirected to the PayPal payment page
• Log in with your PayPal account credentials to confirm payment
• No PayPal account? Select "Pay with Debit/Credit Card" for guest checkout
• Your order will be shipped to your PayPal address - please ensure it's correct
• PayPal transactions are processed in British Pounds (GBP)

Card Payments

For direct card payments:

• All transactions are processed through secure payment gateways
• We use industry-standard SSL encryption for your security
• Your card details are never stored on our servers
• Transactions are processed in British Pounds (GBP)
• You'll receive an email confirmation once payment is complete

Payment Security

Your security is our priority:

• All payments are processed through PCI DSS compliant systems
• We employ advanced fraud detection measures
• Your personal and payment information is encrypted
• We regularly update our security protocols
• Our staff are trained in payment security procedures

Order Processing

What happens after payment:

• You'll receive an immediate order confirmation email
• Orders are processed within 1-2 business days
• Payment verification may be required for large orders
• We'll notify you of any payment issues promptly
• Track your order status through your account dashboard

Payment Issues

If you experience any payment problems:

• Contact our customer service team at ask@cottageseeds.com
• Call us at +442030967284 during business hours
• Visit our London office at 23 Chepstow Cres, London W11 3EA
• Check your bank's international transaction settings
• Ensure sufficient funds are available in your account

Business Accounts

For business customers:

• We offer invoice payment options for registered businesses
• Business account applications are subject to approval
• Credit terms available for established customers
• VAT receipts provided for all business transactions
• Contact us for business account setup

Currency and Exchange Rates

Important information about currencies:

• All prices are listed in British Pounds (GBP)
• International cards are converted at current exchange rates
• Your bank's exchange rates and fees may apply
• Exchange rates are determined by your payment provider
• We are not responsible for currency conversion fees

Refund Processing

Our refund procedure:

• Refunds are processed to the original payment method
• Processing time: 3-5 business days
• PayPal refunds are typically faster
• Card refunds may take 5-10 business days to appear
• Refund confirmation emails are sent automatically