Service Policy

1. Service Overview

At Cottage Seeds, we are committed to providing exceptional service for all your gardening needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@cottageseeds.com
• Phone: +442030967284
• Address: 23 Chepstow Cres, London W11 3EA, United Kingdom

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 5:30 PM GMT
• Saturday: 10:00 AM - 3:00 PM GMT
• Sunday and Bank Holidays: Closed

3. Seed Quality Services

3.1 Available Services

• Seed quality testing and certification
• Germination rate verification
• Variety authentication
• Seed replacement for low germination
• Growing advice and support
• Seasonal planting guidance

3.2 Service Timeframes

Standard service response times:

• Email inquiries: Within 24 hours
• Phone support: Immediate during business hours
• Replacement requests: 1-3 business days
• Technical growing advice: 1-2 business days

4. Warranty Services

4.1 Standard Warranty

All seeds purchased from Cottage Seeds come with:

• 30-day satisfaction guarantee
• Minimum 80% germination rate guarantee
• Free replacement for proven germination issues
• Variety authenticity guarantee

4.2 Extended Support

Additional support services include:

• Seasonal growing reminders
• Priority email support
• Access to expert gardening advice
• Exclusive growing guides

5. Educational Services

• Online growing guides
• Seasonal planting calendars
• Plant care instructions
• Pest and disease management advice
• Companion planting guides
• Harvest and storage tips

6. Quality Assurance

Our commitment to quality includes:

• Regular seed testing
• Controlled storage conditions
• Supplier verification
• Customer feedback monitoring
• Continuous service improvement

7. Service Requests

7.1 How to Request Service

1. Contact our support team via phone or email
2. Provide order reference number
3. Describe your inquiry or issue
4. Submit any relevant photos or documentation
5. Await confirmation and follow-up

7.2 Required Information

• Order number
• Product details
• Purchase date
• Nature of inquiry
• Contact preferences

8. Service Guarantees

We stand behind our services with:

• Product quality guarantee
• Customer satisfaction commitment
• Expert support assurance
• Timely response guarantee
• Fair resolution promise

9. Updates to Service Policy

Cottage Seeds reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.